{"id":194162,"date":"2024-03-01T08:37:13","date_gmt":"2024-03-01T07:37:13","guid":{"rendered":"https:\/\/keramiekenglazuur.nl\/refund-and-return-policy\/"},"modified":"2025-07-03T09:16:22","modified_gmt":"2025-07-03T07:16:22","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/keramiekenglazuur.nl\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"194162\" class=\"elementor elementor-194162 elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfc8d7 e-flex e-con-boxed e-con e-parent\" data-id=\"1cfc8d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70c200d elementor-widget elementor-widget-heading\" data-id=\"70c200d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f67eaf elementor-widget elementor-widget-text-editor\" data-id=\"0f67eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p><strong>Return conditions<\/strong><\/p>\n<ul>\n<li>Items may be returned within <strong>14 days<\/strong> of receipt.<\/li>\n<li>The product must be returned unused, undamaged and in its original packaging.<\/li>\n<li>Custom or personalized items cannot be returned unless there is a manufacturing defect.<\/li>\n<\/ul>\n<p><strong>Steps for Returns<\/strong><\/p>\n<ol>\n<li><strong>Report your return to<\/strong><br>Send an e-mail to <strong>info@pottenbakster.nl<\/strong> with your order number and a brief explanation of the reason for the return.\n<br><br><\/li>\n<li><strong>Pack your items carefully<\/strong><br>Make sure the items are well packed to avoid damage in transit. We are not responsible for damaged returns.\n<br><br><\/li>\n<li><strong>Send your return<\/strong><br>You can send the package to the following address:\n<p><strong>De Pottenbakster BV<br><\/strong> Jellinghausstraat <strong>10<br>5048AZ Tilburg<br><\/strong><br> Include the original packing slip or a printout of your e-mail confirmation with the package.<\/p>\n<\/li>\n<li><strong>Shipping costs<\/strong><br>The cost of returning the products is at your own expense, unless it is an error on our part (damaged or wrongly delivered product).<\/li>\n<\/ol>\n<p><strong>Refund<\/strong><\/p>\n<p>Once we have received and verified your return, the purchase amount will be refunded to the original payment method within <strong>14 days<\/strong>. Please note that any shipping costs will not be refunded unless the return is due to an error on our part.<\/p>\n<p><strong>Damage or Defects<\/strong><\/p>\n<p>Did you receive a damaged or defective product? Please contact us within <strong>48 hours<\/strong> of receipt at <a href=\"mailto:info@pottenbakster.nl\"><strong>info@pottenbakster.nl<\/strong><\/a> and include clear photos of the defect. We will then provide a suitable solution.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Return conditions Items may be returned within 14&#8230;<\/p>\n","protected":false},"author":7870,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-194162","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/users\/7870"}],"replies":[{"embeddable":true,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/comments?post=194162"}],"version-history":[{"count":0,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194162\/revisions"}],"wp:attachment":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/media?parent=194162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}