{"id":194162,"date":"2024-03-01T08:37:13","date_gmt":"2024-03-01T07:37:13","guid":{"rendered":"https:\/\/keramiekenglazuur.nl\/refund-and-return-policy\/"},"modified":"2025-07-03T09:16:22","modified_gmt":"2025-07-03T07:16:22","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/keramiekenglazuur.nl\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"194162\" class=\"elementor elementor-194162 elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfc8d7 e-flex e-con-boxed e-con e-parent\" data-id=\"1cfc8d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70c200d elementor-widget elementor-widget-heading\" data-id=\"70c200d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f67eaf elementor-widget elementor-widget-text-editor\" data-id=\"0f67eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p><strong>Return conditions<\/strong><\/p>\n<ul>\n<li>Items may be returned within <strong>14 days<\/strong> of receipt.<\/li>\n<li>The product must be returned unused, undamaged and in its original packaging.<\/li>\n<li>Custom or personalized items cannot be returned unless there is a manufacturing defect.<\/li>\n<\/ul>\n<p><strong>Steps for Returns<\/strong><\/p>\n<ol>\n<li><strong>Report your return to<\/strong><br>Send an e-mail to <strong>info@pottenbakster.nl<\/strong> with your order number and a brief explanation of the reason for the return.\n<br><br><\/li>\n<li><strong>Pack your items carefully<\/strong><br>Make sure the items are well packed to avoid damage in transit. We are not responsible for damaged returns.\n<br><br><\/li>\n<li><strong>Send your return<\/strong><br>You can send the package to the following address:\n<p><strong>De Pottenbakster BV<br><\/strong> Jellinghausstraat <strong>10<br>5048AZ Tilburg<br><\/strong><br> Include the original packing slip or a printout of your e-mail confirmation with the package.<\/p>\n<\/li>\n<li><strong>Shipping costs<\/strong><br>The cost of returning the products is at your own expense, unless it is an error on our part (damaged or wrongly delivered product).<\/li>\n<\/ol>\n<p><strong>Refund<\/strong><\/p>\n<p>Once we have received and verified your return, the purchase amount will be refunded to the original payment method within <strong>14 days<\/strong>. Please note that any shipping costs will not be refunded unless the return is due to an error on our part.<\/p>\n<p><strong>Damage or Defects<\/strong><\/p>\n<p>Did you receive a damaged or defective product? Please contact us within <strong>48 hours<\/strong> of receipt at <a href=\"mailto:info@pottenbakster.nl\"><strong>info@pottenbakster.nl<\/strong><\/a> and include clear photos of the defect. We will then provide a suitable solution.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Return conditions Items may be returned within 14 days of receipt. The product must be returned unused, undamaged and in its original packaging. Custom or personalized items cannot be returned unless there is a manufacturing defect. Steps for Returns Report your return toSend an e-mail to info@pottenbakster.nl with your order number and a brief [&hellip;]<\/p>\n","protected":false},"author":7870,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-194162","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/users\/7870"}],"replies":[{"embeddable":true,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/comments?post=194162"}],"version-history":[{"count":3,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194162\/revisions"}],"predecessor-version":[{"id":194169,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194162\/revisions\/194169"}],"wp:attachment":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/media?parent=194162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}