{"id":194729,"date":"2024-09-23T07:05:15","date_gmt":"2024-09-23T05:05:15","guid":{"rendered":"https:\/\/keramiekenglazuur.nl\/ordering\/"},"modified":"2026-11-05T10:24:20","modified_gmt":"2026-11-05T09:24:20","slug":"ordering","status":"publish","type":"page","link":"https:\/\/keramiekenglazuur.nl\/en\/ordering\/","title":{"rendered":"Ordering"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Ordering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

General information about ordering<\/h2>

Welcome to keramiekenglazuur.nl<\/strong>. Below you will find all the information you need about placing, paying for, and processing an order in our online store. <\/p>

How do you place an order?<\/h2>

  1. Select your products<\/strong>
    Browse our selection and add the items you want to your shopping cart by clicking the \u201cAdd to Cart\u201d<\/strong> button .<\/strong><\/p><\/li>

  2. Check your shopping cart<\/strong>
    Click the shopping cart icon to view your order. Check the selected products, quantities, and any variants before proceeding. <\/p><\/li>

  3. Enter your information at<\/strong>
    . Click \u201cCheckout\u201d<\/strong> and enter your name, address, and contact information. Do you already have an account? If so, you can log in to have your information filled in automatically. <\/p><\/li>

  4. Choose your shipping method<\/strong>
    Depending on your order and the destination country, you can choose between home delivery or delivery to an available pickup location.<\/p>

    For more information about our shipping options, shipping costs, and the countries we ship to, please visit our Shipping & Delivery<\/strong> page.<\/p><\/li>

  5. Select your payment method<\/strong>
    Choose your preferred payment method and complete the payment securely.<\/p><\/li>

  6. Receive your order confirmation<\/strong>
    After completing your order, you will automatically receive a confirmation email with an overview of your order.<\/p>

    As soon as your package has been shipped, you will receive an email with the tracking information<\/strong>, if available.<\/p><\/li><\/ol>

    Payment methods<\/h2>

    The available payment methods are displayed during checkout.<\/p>

    Payments are securely processed through Mollie<\/strong>.<\/p>

    When paying by bank transfer, your order will generally be processed after we have received the payment.<\/p>

    Processing and Shipping Your Order<\/h2>

    We ship packages on Mondays, Wednesdays, Thursdays, and Fridays<\/strong>.<\/p>

    We strive to process and ship orders that are received in full and paid for by 12:00 p.m.<\/strong> on a shipping day on the same day.<\/p>

    Orders received after 12:00 p.m. are normally processed on the next shipping day.<\/p>

    During very busy periods, sales, events, or around holidays, it may take a little longer to process an order.<\/p>

    Delivery time<\/h2>

    Within the Netherlands, a package is usually delivered within 1 to 2 business days<\/strong> after it is shipped.<\/p>

    For orders shipped to other European countries, the delivery time depends on the destination country and the carrier.<\/p>

    The delivery times listed are estimated delivery times and not guaranteed delivery dates<\/strong>. Once we have handed a package over to the carrier, we are dependent on the carrier for the actual delivery. Unfortunately, we cannot prevent delays with DPD, for example. <\/p>

    You can find more information about this on our Shipping & Delivery<\/strong> page.<\/p>

    Products available for pre-order or with a longer delivery time<\/h2>

    For some items, the product description may indicate that it is a pre-order<\/strong> or that the product has a different delivery time.<\/p>

    If you order a pre-order item along with other items, this may mean that your entire order will not be shipped until all items are available, unless otherwise agreed upon.<\/p>

    Therefore, always check the product information before finalizing your order.<\/p>

    Change or cancel order<\/h2>

    Would you like to make a change or cancel your order after placing it? Please contact us as soon as possible<\/strong> at info@pottenbakster.nl<\/strong><\/a>. <\/p>

    As long as your order has not yet been processed or shipped, we will try to make the change for you.<\/p>

    Has your order already been packed, processed, or handed over to the carrier? If so, unfortunately, it may no longer be possible to change or cancel it. <\/p>

    Add an item to a recently placed order<\/h2>

    Did you forget something after placing your order? If so, you can order<\/strong> the additional items right away as a new order in our online store<\/strong>. <\/p>

    For this additional order, select ” Pickup<\/strong>” at checkout so that no additional shipping charges are applied.<\/p>

    The ” Pickup<\/strong> ” option is immediately available to customers with a shipping address in the Netherlands or Belgium<\/strong>.<\/p>

    Do you live in another country? If so, please use our address as the shipping address when placing your order: <\/p>

    De Pottenbakster, LLC<\/strong>
    10 Jellinghausstraat<\/strong>
    5048 AZ Tilburg<\/strong>
    Netherlands<\/strong><\/p>

    After that, you can select ” Pickup<\/strong>” as the shipping method.<\/p>

    Next, in the comments section of your order<\/strong>, clearly indicate which previous order number the new order should be added to, for example:<\/p>

    \u201cPlease add this to order #12345.\u201d<\/strong><\/p>

    If the original order has not yet been processed or shipped, we will try to combine both orders and ship them in a single shipment.<\/p>

    If the original order has already been packed or shipped, we unfortunately can no longer combine the orders.<\/p>

    Please verify your information<\/h2>

    When placing your order, please check carefully to make sure your name, shipping address, ZIP code, and house number<\/strong> are entered correctly.<\/p>

    We process your order based on the information you provided when placing your order. An incorrect or incomplete shipping address may result in a delay or the return of your package. <\/p>

    Didn’t receive an order confirmation?<\/h2>

    Didn’t receive a confirmation email after placing your order? Please check your junk or spam folder first. <\/p>

    If you can’t find the confirmation there either, please contact us so we can verify that your order was received correctly. <\/p>

    Questions or need help?<\/h2>

    Do you have questions about your order, or are you having trouble completing an order? Please feel free to contact us. <\/p>

    Email:<\/strong> info@pottenbakster.nl<\/a>
    Phone:<\/strong> +31 (0)13 785 89 41<\/p>

    We’d be happy to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Ordering General information about ordering Welcome to keramiekenglazuur.nl. Below…<\/p>\n","protected":false},"author":7870,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-194729","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/users\/7870"}],"replies":[{"embeddable":true,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/comments?post=194729"}],"version-history":[{"count":0,"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/pages\/194729\/revisions"}],"wp:attachment":[{"href":"https:\/\/keramiekenglazuur.nl\/en\/wp-json\/wp\/v2\/media?parent=194729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}