{"id":194770,"date":"2024-11-24T21:25:25","date_gmt":"2024-11-24T20:25:25","guid":{"rendered":"https:\/\/keramiekenglazuur.nl\/frequently-asked-questions-faq\/"},"modified":"2025-07-03T09:22:05","modified_gmt":"2025-07-03T07:22:05","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/keramiekenglazuur.nl\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"\t\t
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Frequently asked questions (FAQ)\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\ud83d\uded2 Ordering & Payment\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How do I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSimply place your desired products in the shopping cart, go to checkout and follow the steps. You will receive a confirmation email immediately after payment. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I still change or cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your order has not been shipped yet, you can contact us to change or cancel it. Please email info@pottenbakster.nl as soon as possible .<\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can pay securely with iDEAL, Bancontact and bank transfer.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is it safe to pay with you guys? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, we use a secure SSL connection and work with reliable payment partners.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\ud83d\udce6 Shipping & Delivery\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What are the shipping costs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tShipping costs are automatically calculated at checkout. This may vary by region and country. Shipping costs within the Netherlands are \u20ac7,- with the exception of remote areas. For Belgium, \u20ac11,- shipping costs are charged for a home delivery (excluding remote areas) \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How soon will my order be delivered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOrders are shipped on Monday, Wednesday, Thursday and Friday. If we receive your order before 12:00 noon on one of these days, it will be shipped the same day. You will receive a track & trace code as soon as your package is on its way. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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With which parcel service will my package be shipped? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe ship by default with DPD. Here you can choose a home delivery or a Pick up point. If you prefer to have your package shipped with DHL, this is also possible, however, this must be requested via email. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is my shipment insured? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe send the package by default with dpd home or on request to a pick up point. Your package is then not insured. Would you like us to send the package insured, please indicate this with your order. We will first contact you to see what the possibilities and costs are. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you also deliver internationally? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCurrently we deliver to almost all countries within Europe. For countries outside the EU, please contact us so we can see what the possibilities and costs are. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSure! After shipment, you will receive a track & trace link by e-mail. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if my order arrived damaged? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe are sorry to hear that your order arrived damaged. We do want to mention that shipping is at your own risk, as stated in our terms and conditions, but we are happy to work with you to find a solution.Please follow these steps if your order is damaged:\n1. Contact us within 48 hours of receipt at info@pottenbakster.nl\n2. Send us clear photos of the damaged product, packaging and\nshipping label.\n3. Also include your order number and a brief description of the\ndamage in your message.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I return products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou have the right to return products up to 14 days after receipt, if unused and in original condition. Please contact us in advance for return instructions. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What if I received the wrong product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOops! That’s definitely not the intention. Please send us an email with your order number and a photo. We’ll provide a suitable solution. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I return opened jars of glaze? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo, for hygienic and quality assurance reasons, we unfortunately cannot take back opened glazes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u267b\ufe0f Returns & Exchanges\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I return products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou have the right to return products up to 14 days after receipt, if unused and in original condition. Please contact us in advance for return instructions. Return costs are at your own expense. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I return opened jars of glaze? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo, for hygienic and quality assurance reasons, we unfortunately cannot take back opened glazes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\ud83e\uddea Product Information - Glazes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How do I use your brush glazes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOur brush glazes are ready to use. Stir well, apply 2-3 coats with a soft brush to bisque-fired work, let dry well and fire according to the indicated temperature. All examples on the site are brushed in 3 coats. In addition to brush glazes, we also have a number of powder glazes. Here you have to make the glaze yourself with water and\/or a glue substance if you want to use it as a brush glaze. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What baking temperatures are your glazes suitable for? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEach glaze indicates whether it is suitable for pottery (\u00b11040\u00b0C) or stoneware (\u00b11220\u00b0C). Note the specifications for each product. This may vary from product to product. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Are your glazes food safe? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tMany of our glazes are food safe after correct application and glaze firing. This is always clearly indicated with the product. If in doubt, please feel free to contact us. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I mix glazes with each other? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn some cases it does, for example, Amaco’s Celadons. You can mix these together to get different shades of color. We recommend doing small tests first so that you know what the color will look like. It is also possible to combine different glaze lines or glazes from different manufacturers on a work – Layering. In this case you put the layers on top of each other and do not mix the colors beforehand in a pot. It sometimes happens that layering causes the glaze to run or sometimes even peel off. Therefore, it is important to make a test of this before you put it on work. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Are the colors exactly as shown in the photos? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe strive for accurate photos, but colors may vary depending on screen settings, layer thickness and baking temperature.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How much area do I cover with one pot of glaze? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOn average, 250 ml of glaze covers 1.0 to 1.5 m\u00b2 at 2 to 3 coats, depending on the type of glaze and application method. This is only an indication! \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What does Cone mean? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In the ceramic world, “cone” (also called “pyrometric cone” in Dutch) refers to a system for measuring how much heat ceramics have received in the kiln. This includes not only temperature, but also time and how long the temperature lasts. The cone system is often used in firing ceramics and glazes.

The cone system works with numbers, and they are a bit confusing because lower numbers can bake higher than higher numbers, depending on whether there is a zero in front of them.<\/p>
  • Cone<\/b><\/b><\/li><\/ul><\/td>
  • Approximate Temp (\u00b0C)<\/b><\/b><\/li><\/ul><\/td>
  • Application<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 022<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 600\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • Gold, decals, lusters<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 06<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 999\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • Pottery, raku<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 05<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 1046\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • Pottery glazes<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 04<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 1060\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • Cookie firing pottery<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 5<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 1185\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • Stoneware glaze<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 6<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 1220\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • Popular stoneware temperature<\/b><\/b><\/li><\/ul><\/td><\/tr>
  • Cone 10<\/b><\/b><\/li><\/ul><\/td>
  • \u00b1 1300\u00b0C<\/b><\/b><\/li><\/ul><\/td>
  • High temperature, porcelain<\/b><\/b><\/li><\/ul><\/td><\/tr>
<\/td> <\/td> <\/td><\/tr><\/tbody><\/table>

Caution:
<\/b>Cone 05 (with zero): about 1046\u00b0C \u2192 low temperature.
<\/b>Cone 5 (without zero): about 1185\u00b0C \u2192 higher temperature.
<\/b>So cone 05 and cone 5 are very different!<\/b><\/p>

\ud83d\udd25<\/span> Important difference<\/b><\/p>