We ship orders from the Netherlands to a large number of countries within the European Union.
We currently ship to:
The Netherlands, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, the Czech Republic, and Sweden.
Shipping costs and estimated delivery times vary by country and depend, among other things, on the weight and size of your order.
The current shipping costs are displayed during checkout before you finalize your order.
Our standard package shipments are sent via DPD Home.
Depending on the country and the available shipping options, you can also choose to have your order delivered to a DPD Pickup Point during checkout.
After shipment, you will receive a tracking link (if available) that you can use to track your package.
When choosing a DPD pickup point, we recommend that you do not select a Budbee pickup point.
In our experience, packages sent via DPD to a Budbee pickup location are more likely to be delayed, not delivered correctly to the pickup location, or, in some cases, go missing during the shipping process.
To maximize the chances of a fast and hassle-free delivery, we therefore recommend choosing DPD Home or a regular DPD Pickup Point that is not a Budbee location.
Shipping costs are automatically calculated based on factors such as the weight of your order and the destination country.
If the total weight exceeds the maximum package limits, additional shipping charges may apply.
Orders weighing more than 60 kg are generally shipped as pallet shipments. For this, we use a pallet shipping carrier, including DHL.
Depending on the weight, size, and destination, additional shipping charges may apply.
We ship packages on Mondays, Wednesdays, Thursdays, and Fridays.
We strive to process and ship orders that are received by us in full and paid for by 12:00 p.m. on a shipping day on the same day.
Orders received after that time are normally processed on the next shipping day.
During busy periods, sales, events, and around holidays, processing may take a little longer.
Within the Netherlands, a package is usually delivered within 1 to 2 business days after it is shipped.
For orders shipped to other European countries, delivery times vary by destination.
The delivery times listed are estimated delivery times and are not guaranteed delivery dates.
Once we have handed over a package to the carrier, we are dependent on the carrier for the actual delivery.
During busy periods, holidays, extreme weather conditions, or due to logistical issues at DPD or another carrier, a shipment may be delayed.
De Pottenbakster has no control over such delays and cannot guarantee that a package will be delivered on a specific day.
Does the track & trace information indicate that your package is experiencing an unusual delay, or does it appear to be missing? If so, please contact us. If necessary, we can initiate an investigation with the carrier.
We package our products with great care to minimize the risk of damage during shipping.
Was your order damaged during shipping? If so, please contact us as soon as possible after receiving it at info@pottenbakster.nl.
If possible, please include the following:
your order number;
photos of the damaged product;
photos of the inside of the packaging;
photos of the outside of the shipping box;
a photo of the shipping label.
Please keep the shipping box and packing materials until we have processed your report. They may be needed for an investigation or a damage claim with the carrier.
You can also pick up your order from us.
The ” Pickup ” option is available immediately at checkout for customers with a shipping address in the Netherlands or Belgium.
Do you live in another country and would you like to pick up your order from us? If so, please use our address as the shipping address when placing your order:
De Pottenbakster, LLC
10 Jellinghausstraat
5048 AZ Tilburg
Netherlands
After that, you can select ” Pickup” as the shipping method.
Always wait until you have received a message from us stating that your order is ready before coming to the store.
Would you prefer to have a standard package shipped via DHL instead of DPD? If so, please contact us in advance or note this in the comments section of your order.
Please note that shipping via DHL may involve additional processing time and that, depending on the country, weight, and size of the order, additional shipping charges may apply.
Do you have a question about your order, shipping, or delivery? Please feel free to contact us.
Email: info@pottenbakster.nl
Phone: +31 (0)13 785 89 41
