Shipping days
We ship packages on Mondays, Wednesdays, Thursdays and Fridays. If you have ordered your order before noon on one of these days, it will be shipped that same day. If your order arrives after noon, it will be shipped the next shipping day.
*The maximum size for a package to Europe is 100 x 70 x 58 cm.
We ship orders from the Netherlands to a large number of countries within the European Union.
We currently ship to:
The Netherlands, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, the Czech Republic, and Sweden.
Shipping costs and estimated delivery times vary by country and depend, among other things, on the weight and size of your order. The current shipping costs are displayed during checkout.
Our standard package shipments are sent via DPD Home. Depending on the country and the available shipping options, you can also choose delivery to a DPD Pickup Point during checkout.
After shipment, you will receive a tracking link (if available) that allows you to track your shipment.
When choosing a DPD pickup point, we recommend that you do not select a Budbee pickup point.
Based on our experience with DPD shipments, we have noticed that packages sent to a Budbee pickup point are more likely to be delayed, not delivered correctly to the pickup point, or, in some cases, go missing during the shipping process.
These issues arise during the carrier’s delivery process and are beyond our direct control. To maximize the chances of a fast and hassle-free delivery, we therefore recommend choosing DPD Home or a regular DPD Pickup Point that is not a Budbee location.
Shipping costs are automatically calculated based on factors such as the weight of your order and the destination country. The current shipping costs are displayed during checkout before you finalize your order.
If the total weight exceeds the maximum package limits, additional shipping charges may apply.
Orders weighing more than 60 kg are generally shipped as pallet shipments. We use a pallet carrier for this, including DHL. Depending on the size, weight, and destination, additional shipping charges may apply.
We process and pack orders as carefully and quickly as possible. Once an order has been handed over to the carrier, we are dependent on the carrier for the actual delivery.
The stated or expected delivery times are therefore approximate and not guaranteed delivery dates, unless otherwise expressly agreed upon in advance.
Delivery times vary by country. International shipments may take longer than shipments within the Netherlands.
During busy periods, holidays, extreme weather conditions, or due to logistical issues at DPD or another carrier, a shipment may be delayed. De Pottenbakster has no control over such delays on the part of the carrier and cannot guarantee that a package will be delivered on a specific day.
Does the track & trace information indicate that your package is experiencing an unusual delay, or does it appear to be missing? If so, please contact us. If necessary, we can initiate an investigation with the carrier.
We package our products with great care to minimize the risk of damage during shipping.
Was your order damaged during shipping? If so, please contact us as soon as possible after receiving it and include clear photos of:
the damaged products;
the inside of the package;
the outside of the shipping box;
the shipping label.
Please keep the shipping box and packing materials until we have processed your report. You may need them to file a damage claim with the carrier.
You can also pick up your order from us. If this option is available for your order, you can select it when placing your order.
Before visiting, always check our current opening hours for the studio shop.
Would you prefer to have a standard package shipped via DHL instead of DPD? If so, please contact us in advance or note this in the comments section of your order.
Please note that shipping via DHL may involve additional processing time and that, depending on the country, weight, and size of the order, additional shipping charges may apply.
