Welcome to keramiekenglazuur.nl. Below you will find all the information you need about placing, paying for, and processing an order in our online store.
Select your products
Browse our selection and add the items you want to your shopping cart by clicking the “Add to Cart” button .
Check your shopping cart
Click the shopping cart icon to view your order. Check the selected products, quantities, and any variants before proceeding.
Enter your information at
. Click “Checkout” and enter your name, address, and contact information. Do you already have an account? If so, you can log in to have your information filled in automatically.
Choose your shipping method
Depending on your order and the destination country, you can choose between home delivery or delivery to an available pickup location.
For more information about our shipping options, shipping costs, and the countries we ship to, please visit our Shipping & Delivery page.
Select your payment method
Choose your preferred payment method and complete the payment securely.
Receive your order confirmation
After completing your order, you will automatically receive a confirmation email with an overview of your order.
As soon as your package has been shipped, you will receive an email with the tracking information, if available.
The available payment methods are displayed during checkout.
Payments are securely processed through Mollie.
When paying by bank transfer, your order will generally be processed after we have received the payment.
We ship packages on Mondays, Wednesdays, Thursdays, and Fridays.
We strive to process and ship orders that are received in full and paid for by 12:00 p.m. on a shipping day on the same day.
Orders received after 12:00 p.m. are normally processed on the next shipping day.
During very busy periods, sales, events, or around holidays, it may take a little longer to process an order.
Within the Netherlands, a package is usually delivered within 1 to 2 business days after it is shipped.
For orders shipped to other European countries, the delivery time depends on the destination country and the carrier.
The delivery times listed are estimated delivery times and not guaranteed delivery dates. Once we have handed a package over to the carrier, we are dependent on the carrier for the actual delivery. Unfortunately, we cannot prevent delays with DPD, for example.
You can find more information about this on our Shipping & Delivery page.
For some items, the product description may indicate that it is a pre-order or that the product has a different delivery time.
If you order a pre-order item along with other items, this may mean that your entire order will not be shipped until all items are available, unless otherwise agreed upon.
Therefore, always check the product information before finalizing your order.
Would you like to make a change or cancel your order after placing it? Please contact us as soon as possible at info@pottenbakster.nl.
As long as your order has not yet been processed or shipped, we will try to make the change for you.
Has your order already been packed, processed, or handed over to the carrier? If so, unfortunately, it may no longer be possible to change or cancel it.
Did you forget something after placing your order? If so, you can order the additional items right away as a new order in our online store.
For this additional order, select ” Pickup” at checkout so that no additional shipping charges are applied.
The ” Pickup ” option is immediately available to customers with a shipping address in the Netherlands or Belgium.
Do you live in another country? If so, please use our address as the shipping address when placing your order:
De Pottenbakster, LLC
10 Jellinghausstraat
5048 AZ Tilburg
Netherlands
After that, you can select ” Pickup” as the shipping method.
Next, in the comments section of your order, clearly indicate which previous order number the new order should be added to, for example:
“Please add this to order #12345.”
If the original order has not yet been processed or shipped, we will try to combine both orders and ship them in a single shipment.
If the original order has already been packed or shipped, we unfortunately can no longer combine the orders.
When placing your order, please check carefully to make sure your name, shipping address, ZIP code, and house number are entered correctly.
We process your order based on the information you provided when placing your order. An incorrect or incomplete shipping address may result in a delay or the return of your package.
Didn’t receive a confirmation email after placing your order? Please check your junk or spam folder first.
If you can’t find the confirmation there either, please contact us so we can verify that your order was received correctly.
Do you have questions about your order, or are you having trouble completing an order? Please feel free to contact us.
Email: info@pottenbakster.nl
Phone: +31 (0)13 785 89 41
We’d be happy to help you.
