Frequently asked questions (FAQ)

🛒 Ordering & Payment

How do I place an order?

Simply place your desired products in the shopping cart, go to checkout and follow the steps. You will receive a confirmation email immediately after payment.

Can I still change or cancel my order?

If your order has not been shipped yet, you can contact us to change or cancel it. Please email info@pottenbakster.nl as soon as possible .

What payment methods do you accept?

You can pay securely with iDEAL, Bancontact and bank transfer.

Is it safe to pay with you guys?

Yes, we use a secure SSL connection and work with reliable payment partners.

📦 Shipping & Delivery

What are the shipping costs?

Shipping costs are automatically calculated at checkout. This may vary by region and country. Shipping costs within the Netherlands are €7,- with the exception of remote areas. For Belgium, €11,- shipping costs are charged for a home delivery (excluding remote areas)

How soon will my order be delivered?

Orders are shipped on Monday, Wednesday, Thursday and Friday. If we receive your order before 12:00 noon on one of these days, it will be shipped the same day. You will receive a track & trace code as soon as your package is on its way.

With which parcel service will my package be shipped?

We ship by default with DPD. Here you can choose a home delivery or a Pick up point. If you prefer to have your package shipped with DHL, this is also possible, however, this must be requested via email.

Is my shipment insured?

We send the package by default with dpd home or on request to a pick up point. Your package is then not insured. Would you like us to send the package insured, please indicate this with your order. We will first contact you to see what the possibilities and costs are.

Do you also deliver internationally?

Currently we deliver to almost all countries within Europe. For countries outside the EU, please contact us so we can see what the possibilities and costs are.

Can I track my order?

Sure! After shipment, you will receive a track & trace link by e-mail.

What should I do if my order arrived damaged?

We are sorry to hear that your order arrived damaged. We do want to mention that shipping is at your own risk, as stated in our terms and conditions, but we are happy to work with you to find a solution.Please follow these steps if your order is damaged: 1. Contact us within 48 hours of receipt at info@pottenbakster.nl 2. Send us clear photos of the damaged product, packaging and shipping label. 3. Also include your order number and a brief description of the damage in your message.

Can I return products?

You have the right to return products up to 14 days after receipt, if unused and in original condition. Please contact us in advance for return instructions.

What if I received the wrong product?

Oops! That’s definitely not the intention. Please send us an email with your order number and a photo. We’ll provide a suitable solution.

Can I return opened jars of glaze?

No, for hygienic and quality assurance reasons, we unfortunately cannot take back opened glazes.

♻️ Returns & Exchanges

Can I return products?

You have the right to return products up to 14 days after receipt, if unused and in original condition. Please contact us in advance for return instructions. Return costs are at your own expense.

Can I return opened jars of glaze?

No, for hygienic and quality assurance reasons, we unfortunately cannot take back opened glazes.

🧪 Product Information - Glazes

How do I use your brush glazes?

Our brush glazes are ready to use. Stir well, apply 2-3 coats with a soft brush to bisque-fired work, let dry well and fire according to the indicated temperature. All examples on the site are brushed in 3 coats. In addition to brush glazes, we also have a number of powder glazes. Here you have to make the glaze yourself with water and/or a glue substance if you want to use it as a brush glaze.

What baking temperatures are your glazes suitable for?

Each glaze indicates whether it is suitable for pottery (±1040°C) or stoneware (±1220°C). Note the specifications for each product. This may vary from product to product.

Are your glazes food safe?

Many of our glazes are food safe after correct application and glaze firing. This is always clearly indicated with the product. If in doubt, please feel free to contact us.

Can I mix glazes with each other?

In some cases it does, for example, Amaco’s Celadons. You can mix these together to get different shades of color. We recommend doing small tests first so that you know what the color will look like. It is also possible to combine different glaze lines or glazes from different manufacturers on a work – Layering. In this case you put the layers on top of each other and do not mix the colors beforehand in a pot. It sometimes happens that layering causes the glaze to run or sometimes even peel off. Therefore, it is important to make a test of this before you put it on work.

Are the colors exactly as shown in the photos?

We strive for accurate photos, but colors may vary depending on screen settings, layer thickness and baking temperature.

How much area do I cover with one pot of glaze?

On average, 250 ml of glaze covers 1.0 to 1.5 m² at 2 to 3 coats, depending on the type of glaze and application method. This is only an indication!

What does Cone mean?

In the ceramic world, “cone” (also called “pyrometric cone” in Dutch) refers to a system for measuring how much heat ceramics have received in the kiln. This includes not only temperature, but also time and how long the temperature lasts. The cone system is often used in firing ceramics and glazes.

The cone system works with numbers, and they are a bit confusing because lower numbers can bake higher than higher numbers, depending on whether there is a zero in front of them.

Cone	Approximate Temp (°C)	Application
Cone 022	± 600°C	Gold, decals, lusters
Cone 06	± 999°C	Pottery, raku
Cone 05	± 1046°C	Pottery glazes
Cone 04	± 1060°C	Cookie firing pottery
Cone 5	± 1185°C	Stoneware glaze
Cone 6	± 1220°C	Popular stoneware temperature
Cone 10	± 1300°C	High temperature, porcelain

Caution:
Cone 05 (with zero): about 1046°C → low temperature.
Cone 5 (without zero): about 1185°C → higher temperature.
So cone 05 and cone 5 are very different!

🔥 Important difference

Cone 05 = low temperature, often for pottery.
Cone 5 = high temperature, for stoneware or stronger glaze.

What is the difference between Pottery or Stoneware?

The heating temperature is the biggest difference. Below is an overview:
Pottery

Baking temperature: about 1000-1100°C
Characteristics: porous (absorbs water), often lighter weight
Color: white, red or cream, depending on the clay used
Use: suitable for decorative work, plant pots, crockery that is not used intensively

Stoneware

Baking temperature: about 1200-1300°C
Characteristics: much stronger and denser, non-porous
Color: ranges from gray to light brown or white, depending on the clay
Use: ideal for dishes, mugs, bowls and utensils

🧪 Product information - Tools

What tools do you recommend for a beginning potter?

We recommend a basic set with sponge, pottery needle, good cutting wire, a lomer, a trimming tool and a soft glaze brush. We have nice starter sets from Xiemtools and Mudtools in a handy tube.

How do I best maintain my tools?

Rinse your tools well with water after use, dry them and store them in a dry place. Wooden tools you can occasionally treat with some oil to prevent splitting.

What is the difference between your different brushes?

Our brushes vary in softness, size and shape. Round brushes are ideal for details, while flat or fan brushes are good for larger areas. The important thing is to have soft, preferably animal, bristles so that the brush picks up a lot of glaze to apply a nice even coat.

📚 Advice & Technical Assistance

My glaze is running or cracking, what am I doing wrong?

This may be due to too thick application, incorrect temperature or unsuitable clay.Check the instructions per glaze or contact us for advice. Please include a photo of the result, number of coats applied and a firing curve so we can give appropriate advice.

What is the difference between transparent and opaque glazes?

Transparent glaze shows the substrate (ideal over decorations), while opaque glaze fully covers and gives an even color.

Can you help choose glazes or tools?

Sure! Email us your questions or tell us what you’re looking for, and we’ll be happy to think with you. It is possible to visit our studio store. You can schedule an appointment for this through our webshop.

📩 Contact & About Us

How can I contact you?

Please email us at info@pottenbakster.nl. We usually respond within 1 business day. Note: We are closed on Tuesdays. In addition, we can also be reached by phone, this is often a bit more difficult since we also provide courses and workshops it is not always possible for us to answer the phone.

Do you have a physical store or showroom?

We are an online webshop. Collection or advice at our location is possible by appointment – please contact us.

Do you offer workshops or demonstrations?

Besides our webshop we have a pottery, here we provide courses and workshops Pottery. In addition, we regularly organize glaze workshops, so we can share our knowledge of glazes and help you on your way with glazes. Because glazes really are a profession and can make or break your work. If you have more knowledge of the properties and possibilities of the glazes, you can make a better choice for your own work or project.